Why the AI Hype is Dangerous

AI regulation is a topic that’s often glossed over in the excitement surrounding tools like ChatGPT. BBVA’s rapid adoption of ChatGPT Enterprise raises critical questions about the implications of democratizing AI across a large organization. The bank claims to empower employees by granting access to AI tools, but at what cost?

The Illusion of Empowerment

BBVA boasts about creating over 2,900 custom GPTs in just five months, claiming this democratization of AI leads to efficiency and creativity. But let’s pause and consider the uncomfortable truth: is this really empowerment, or just a way to offload responsibility onto employees? When everyone can create AI solutions, who is accountable for the potential misuse or errors?

Vendor Lock-In: A Hidden Risk

By heavily investing in ChatGPT, BBVA risks becoming locked into a single vendor’s ecosystem. This is a classic case of vendor lock-in that could lead to significant technical debt. As the bank scales its use of ChatGPT, it may find itself increasingly dependent on OpenAI, limiting flexibility and potentially incurring exorbitant costs down the line.

Latency in Real-World Applications

While BBVA highlights the reduction of project timelines from weeks to hours, this raises another critical question: what about the quality of these rapid outputs? Latency isn’t just about speed; it’s also about ensuring that the solutions being produced are robust and reliable. In a financial institution, where accuracy is paramount, hastily produced AI solutions could lead to disastrous outcomes.

Technical Debt: The Unseen Cost

BBVA’s approach to AI adoption seems to overlook the long-term implications of technical debt. The bank’s strategy of allowing employees to create their own GPTs may lead to a proliferation of poorly designed solutions that require ongoing maintenance and oversight. This could ultimately burden the IT department and detract from the intended efficiency gains.

Is Collaboration a Double-Edged Sword?

BBVA’s internal GPT Store is touted as a platform for collaboration, but is this really beneficial? While it may foster creativity, it also risks creating a chaotic environment where solutions are built on top of one another without a clear governance framework. This could lead to inconsistencies and further complicate the integration of AI into existing systems.

The Compliance Conundrum

BBVA claims to have worked closely with legal, compliance, and IT security teams to ensure responsible use of ChatGPT. However, the reality is that compliance in AI is still a gray area. As more employees access and utilize AI tools, the potential for non-compliance increases. The bank may find itself facing regulatory scrutiny as it scales its AI initiatives.

Conclusion: A Cautionary Tale

While BBVA’s enthusiasm for AI is commendable, the lack of focus on AI regulation, vendor lock-in, latency, and technical debt presents significant risks. Organizations must tread carefully when adopting AI technologies, ensuring that they don’t sacrifice long-term stability for short-term gains.



Source: OpenAI Blog